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Keston Medical Practice
 Keston Medical Practice
national health service

Keston Medical Practice

Purley War Memorial Hospital
856 Brighton Road
Purley, Surrey
CR8 2YL
Tel: 020 8660 8292
Fax: 020 8645 9071
From 6th November our telephone lines will open Monday to Friday 8am to 1pm and 2.30pm to 6.30pm, however our Reception will remain open from 7am to 7pm

Patient Rights

 

You will be treated with respect and as a partner in your care. Being a patient means you have responsibilities too. 

We will:

  • Ensure our patients have 24-hour access to medical advice.
  • Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.
  • Work in partnership with you to achieve the best medical care possible.
  • Involve you and listen to your opinions and views in all aspects of your medical care.
  • The prevention of disease, illness and injury is a primary concern.
The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle. We would respectfully ask that you:
  • Let us know if you intend to cancel an appointment or are running late.
  • Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service
  • Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it’s ex-directory.
As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.

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