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Keston Medical Practice
 Keston Medical Practice
national health service

Keston Medical Practice

Purley War Memorial Hospital
856 Brighton Road
Purley, Surrey
CR8 2YL
Tel: 020 8660 8292
Fax: 020 8645 9071
From 6th November our telephone lines will open Monday to Friday 8am to 1pm and 2.30pm to 6.30pm, however our Reception will remain open from 7am to 7pm

Other Important Information

 

Staff Training  

The surgery closes on one Wednesday afternoon of each month to enable us to undertake staff training and education. We are sorry if these essential sessions inconvenience you. Notices are displayed confirming when these events are due to take place.

 

Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

 

Parking

Paid parking is available at the hospital but it is limited. There is free parking for patient with a valid "blue badge" displayed in their car. There are a further 484 car parking spaces at the Purley multi-storey car park and Russell Place Car Park, run by Croydon Council.  Both are within a couple of minutes’ walk from the hospital.

 

Did not Attend  

Due to an increase in the number of wasted appointments through patients failing to attend without informing the surgery it has become necessary to implement the following policy:

If you fail to attend  appointments with a doctor or a nurse you may be removed from the practice list and be requested to find an alternative practice.

If you cannot attend your appointments for any reason please let us know as soon as possible, we can then offer the appointment to someone else.  You are able to cancel an appointment using our automated telephone system.

Thank you for your cooperation.

 

Telephoning to speak to a doctor  

Sometimes you may need to speak to a doctor rather than making an appointment to be seen.

The doctors have asked the reception staff to take as many details as you are happy to give so that they can prioritise calls effectively.

The doctors collect their messages at the end of morning surgery and will either instruct the receptionist to return your call with the answer to your query or a request for further information. If the query is more complicated than merely a request for information the doctor will return your call as soon as they are able.

Telephone calls received in the afternoon will be passed to the doctor at the earliest opportunity for them to deal with but this is unlikely to be the same day. Please try to call in the morning.

 

ONLY IN EMERGENCIES WILL THEY TAKE CALLS WHEN THEY ARE SEEING OTHER PATIENTS IN BOOKED APPOINTMENTS

 

 


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